01 / PLANNED
One named owner
Planned assignment and handoff notes would make responsibility visible before a teammate replies.
Social replies · Early research
Give every customer conversation a clear owner.
A planned shared inbox for small teams managing social comments and messages. Join the waitlist to help shape assignment, handoffs, and follow-up reminders.
Get early access ↗In research · Join the waitlist · No payment required
Designed around two-to-ten-person teams sharing customer conversations across social channels.
Concept preview · fictional conversations
| Conversation | Owner | Next step |
|---|---|---|
| Delivery question | Maya | Check order status |
| Product fit | Alex | Waiting on customer |
| Damaged item | Maya | Follow up tomorrow |
Illustrative sample data. This is a product concept; these features are not available yet.
MADE FOR THE WORK IN BETWEEN↗
THE FRICTION
A customer asks for help in a comment. Someone answers in a DM. A teammate steps in without seeing the history. The work gets scattered before the issue is resolved.
THE PRODUCT WE’RE EXPLORING
ReplyHarbor, in three parts.
We are exploring a focused queue that keeps the conversation, its owner, and the next action together. Initial network support will depend on official platform permissions and pilot demand.
Three planned capabilities we want to validate with early users.
02 / PLANNED
A reason to follow up
Planned reminders would separate waiting on a customer from work your team still needs to do.
03 / PLANNED
Replies with context
A proposed conversation history would keep internal notes separate from the response a customer sees.
AN INTENDED WORKFLOW
A clearer next step.
Less work around it.
A focused approach for two-to-ten-person teams sharing customer conversations across social channels.
- 01
Choose the first channels
Pilot teams would connect supported business accounts through official authorization.
- 02
Triage the open queue
Assign an owner, record the next action, and mark conversations that need another teammate.
- 03
Close the loop
Review outstanding follow-ups before resolving a conversation.
HELP SHAPE THE FIRST VERSION
A better workflow starts with your experience.
Join the ReplyHarbor waitlist for early-access updates and an optional research conversation.
This product is in research. Planned features and integrations are not available yet.
NO PAYMENT · NO COMMITTED LAUNCH DATEYOU’RE ON THE LIST
Thanks for raising your hand.
Your signup has been received for ReplyHarbor. There is no confirmation email to look out for.
Manage your data ↗GOOD TO KNOW
A few useful answers.
Can I connect my social accounts today?
No. ReplyHarbor is a waitlist and research project. Account connections, a live inbox, and reply sending are not available yet.
Which platforms will be supported?
That has not been finalized. We will choose the first channels with pilot teams and confirm official API access before promising support. Comments and private messages have different permissions.
Will it send replies automatically?
The proposed first version keeps a person in control of each reply. Joining the waitlist does not authorize us to access an account or send messages.